Return policy

1. Returns

  • Eligibility for Returns: Items are eligible for return if they are unused, in their original packaging, and accompanied by proof of purchase. Perishable items, opened products, or items damaged after delivery are not eligible for return.
  • Return Window: To initiate a return, please contact us within [number of days, e.g., “14 days”] of receiving your item.
  • Return Process: To arrange a return, email our Customer Service team at [Your Contact Email] with your order number and a description of the issue. Once approved, we will provide instructions for returning the item.

2. Refunds

  • Refund Eligibility: Refunds are issued for items that meet the return criteria. Shipping fees are generally non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Refund Process: Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within [number of days, e.g., “5-7 business days”], and a credit will automatically be applied to your original payment method.
  • Partial Refunds: In certain situations, partial refunds may be granted for items that are returned beyond the return window or show minor signs of use.

3. Exchanges

  • Damaged or Defective Items: If your item arrives damaged or is defective, please notify us within [number of days, e.g., “7 days”] of receipt. We will arrange for a replacement or exchange at no additional cost.
  • Exchange Process: For exchanges, please contact our Customer Service team with your order number and details about the item’s condition. Once approved, we will provide instructions for returning the damaged item and dispatching a replacement.

4. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as fresh produce or items with a short shelf life)
  • Custom or personalized items
  • Items marked as final sale or clearance

5. Shipping for Returns

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.
  • Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our Customer Service team:

Afri Globe Business Enterprise
Email: info@afri-globe.com
Phone: + 393 51 061 71 33
Address: Via San Marco 33 Piacenza italy 29121